At Red our clinic opening hours are as follows:

7am – 5pm, Monday to Friday. 
We are closed on public holidays.

Phones are answered between 8.30am and 5pm.

We accept ALL request forms. Your request form must be provided by a medical professional or allied health specialist.

NO for an X-ray, just walk in between 7am and 5pm.

YES for everything else. Please phone our friendly team on 07 3624 2700.

• To ensure you are notified of the appropriate preparation.
• To ensure that we have a technician available for your appointment. 
• To confirm the fees for some of the studies. Some of our examinations have an out of pocket expense. This is best discussed with you prior to you presenting for your examination.

When you make your appointment our team will give you an arrival time. This ensures there is time for you to complete the paperwork required. It also allows us to prioritise your registration and ensure we take you in on time for your appointment. 

We understand that sometimes in life there are situations that are outside of your control. Please provide reasonable notice if you need to reschedule as another patient may be able to take your appointment time.  

Cancellation fees will be charged if notice is not provided. 

Please notify us the day BEFORE your appointment, especially when you have a morning appointment. A CANCELLATION FEE will be charged if notice is not provided. It is always very helpful if you can provide us with a reason for your cancellation to ensure we have addressed any issues with you before you cancel.

See the ESSENTIAL PATIENT CHECKLIST

See EXAM PREPARATIONS

Most scans, except for x-ray, need some form of preparation. The preparation is required to help us to get the best images to inform your diagnosis. If you have not prepared appropriately for the study (i.e. forgot to drink your water in the timeframe), this may lead to you having to reschedule your appointment as we cannot affect later patients appointments.

Private health insurance, in most cases, only covers in-hospital radiology work.

The primary exemption to this is overseas visitors who are not eligible for Medicare rebates. 

Visits with RegenX allied health practitioners may be covered by your private health insurance. This will be dependent on your fund and your level of extra cover.

Different scans take different amounts of time. While some studies, like x-rays, are very quick but our other scans do take more time. Please check with our friendly team when you make your appointment.

We are known for timely turn around for your results. We do our very best to ensure you spend the least amount of time ‘waiting’ as possible!

Under current Medicare arrangements we bulk bill CT and X-ray. All other studies will incur a fee. The billing is complex, so it is important that you take the time to talk to one of our friendly team, who will ensure you can make an informed decision.

All reports, except MRI, are finalised by close of business on the day of your scan. MRIs are the only scans that are available the next business day, unless indicated as urgent.

Most referrers will get an encrypted email of your report and a hyperlink to your images. In instances where your referrer does not receive reports via this method you will need to wait or return to collect your images and report.

It is good medicine to have both a report and images because you may be required to go to different doctors or allied health professionals. It is important to ensure they are fully informed for further diagnosis and treatment.

Absolutely! You have been scanned for a reason. Even if nothing suspicious has been spotted, your films are always best to keep for future reference as a baseline should comparison is required at any stage in the future.

Broadly speaking, no, an x-ray is a type of “scan”. In general people can, and do, refer to all radiology studies as “scans”. Please refer to the section on “STUDIES AND TREATMENTS” to confirm the difference between various modalities offered within the practice.

RADIOLOGIST – A specialist doctor responsible for your diagnosis and provides this in a report addressed to your referrer. There are times the radiologist will also liaise personally with your doctor or allied health professional to offer recommendation in progressing your management plan. Our radiologists also perform specialist procedures.

SONOGRAPHER – A specialist technician who utilises the ultrasound machine which is particularly focused on dynamic assessment. These images are provided to the Radiologist (the doctor).

RADIOGRAPHER – A specialist technician who utilises the X-ray, CT and MRI to provide images to the Radiologist (the doctor).